Utilities

Efficient inspections and maintenance programmes are the backbone of asset performance. But building them isn’t simple especially when emergency works have to be slotted in without throwing everything off schedule.

From pylons and poles to sites and substations, every asset type needs its own route plan. With thousands of assets in play, the risk of wasted time and budget is high and programmes need constant updates to reflect budget changes, depot moves, and new inspection frequencies.

Programme Smart builds the programmes you need within your constraints, ready for review before they hit the field. You get better routes, more control, and the flexibility to create ad-hoc inspections whenever the business demands.

Scheduling commercial metering is tricky at the best of times. You’re working around non-negotiable time windows (no pub wants a power cut mid-service) while managing last-minute cancellations and none admittance that leave awkward gaps in the day.

Our Schedule Smart Appointment Funnel takes the stress out of the process. It automates scheduling where it makes sense, builds optimised daily plans, and adapts as the work date gets closer. On the day, if a job is cancelled, engineers can instantly fill the gap by finding nearby work — keeping productivity high without compromising customer service.

Energy debt and theft are rising sharply, fuelled by higher prices and economic pressures. The work is complex, sensitive, and sometimes dangerous requiring a balance between protecting vulnerable customers, maintaining public safety, and enforcing compliance when theft occurs.

Schedule Smart is the only scheduling tool that optimises within this level of complexity. It juggles multiple priorities SLA deadlines, revisit patterns, debt type and balance prioritisation, geo-areas and aligns them with overall business goals. The result: safer operations, better resource use, and maximum return for both your company and the UK energy system.